Frequently Asked Questions

Find out all the information you need by reading our anwsers to the FAQ

The reception is open every day from 08.00am to 11.00pm.
Check-in time from 02.00pm. Check-out time by 10.00 am.
Please let us know your estimated time of arrival, especially if you think that it will be after 11.00pm.
Arrivals after 11.00pm are possible but are subject to an additional charge.

The prices reported on our website are to be considered per room and per night.

When you make a reservation you'll be asked for your credit card details as a guarantee of your booking.
No charge on your credit card will be made.
You can easily pay upon your arrival at the Hotel.
We only retain our right to verify the validity of your credit card when you make your reservation.
We remind you that it's possible to modify or cancel your reservation, without any additional charge, until three days before your date of arrival.
Please check the terms and conditions in order to cancel your booking while making the online reservation.

Yes we accept the following credit cards:
Visa, Mastercard, Amercican Express, JCB, Maestro, CartaSì.

No problem if you choose to make your reservation without using your credit card.
Send an email to info@hotelemma.net and we'll be pleased to give you our bank details so that you can make a deposit if requested.
If you have any question or doubt please do not hesitate to contact us:
+39 055 575 901

Yes. We have a free wifi connection you can access throughout the building. We'll give you the password at the moment you check-in.

Yes we have. It's free and completely at your disposal.
You can use it both the day of your arrival and the day of your departure.

No there isn't. Upon check in time we'll give you the room's key that you can keep with you during your stay and be completely indipendent.

You can easily reach us by car as we are located outside the congestion charge zone.
You can find all the details at the page Location

  • You can park your car on the road in public dedicated areas marked with blue lines at the hourly rate of 1,00 euro from 08.00am until 08.00pm or you can make a reservation for a parking space at the private parking garage at the rate of 25,00 euros per 24 hours.
    The garage is open from 08.00am until 01.00am and, upon request, we can pick up and drop off your car at the hotel.

The prices are to be considered per room and per night and include:

  1. Telephone
  2. Private bathroom
  3. air-conditioner (heat and cold)
  4. WI-FI
  5. Flat-screen TV
  6. Wake-up call
  7. Iron and ironing board
  8. Complimentary toiletries
  9. Hair dryer
  10. Shower
  11. Towels


Make a reservation on this website and immediately you'll get numerous and exclusive benefits:

  1. Best Rates Guaranteed
  2. Check-out at 12.00 (instead of 10.00 am)
  3. Free cancellation until 3 days before the arrival date (instead of 7 days).
  4. No Extra Fees.
  5. Free access to the coffee stand (after breakfast time)
  6. Access to Mediaset Premium TV programs (football, movies, documentaries)
  7. Room Upgrade (according to availability)


City Tax of 3,00 Euro per person per day is not included in the room rate.It will be added to the room bill and must be paid in cash upon arrival.

Our four-legged friends are warmly welcomed but they cannot weigh more than 15 kilos and must never be left alone in the room.
You have to menton that you want to take your dog with you at the moment you make your reservation.
You'll have to pay an additional 25,00 euros.

We are very sorry but all our rooms are no-smoking areas.

Accommodation for kids under 2 years old is free if they share the bed with their parents. It is allowed just one child per double room.

You can easily cancel or modify your booking.
On our website go to the section "View or change your reservation" log in by filling out your e-mail address and booking number proceed with your request.
If you've made your reservation by email then all you'll have to do is to send us another email with your new requests.

If you make a reservation on this website you will have more time to reconsider: up to three days before your arrival date.
Please note that cancellation or modification of the booking is possible in accordance with the cancellation policy that you will need to verify when booking.
Reservations with special rates like "Non refundable rate" can not be canceled and must be fully paid.


Further Information


Find out all the details and our conditions...

Info and Contacts

Hotel Emma - Via A. Pacinotti 20 50131 - Firenze Italy

+39 055 575 901

+39 055 504 8914

info@hotelemma.net

P.I. 05980160484

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