Frequently Asked Questions

Find out all the information you need by reading our anwsers to the FAQ

The reception is open every day from 08.00am to 11.00pm.
Check-in time from 02.00pm. Check-out time by 10.00 am.
Please let us know your estimated time of arrival, especially if you think that it will be after 11.00pm.
Arrivals after 11.00pm are possible but are subject to an additional charge.

The prices reported on our website are to be considered per room and per night.

When you make a reservation you'll be asked for your credit card details as a guarantee of your booking.
No charge on your credit card will be made.
You can easily pay upon your arrival at the Hotel.
We only retain our right to verify the validity of your credit card when you make your reservation.
We remind you that it's possible to modify or cancel your reservation, without any additional charge, until three days before your date of arrival.
Please check the terms and conditions in order to cancel your booking while making the online reservation.

Yes we accept the following credit cards:
Visa, Mastercard, Amercican Express, JCB, Maestro, CartaSì.

No problem if you choose to make your reservation without using your credit card.
Send an email to and we'll be happy to give you our bank details so that you can put a down payment if requested.
If you have any question or doubt please do not hesitate to contact us:
+39 055 575 901

Yes. We have a free wifi connection you can access throughout the building. We'll give you the password at the moment you check-in.

Yes we have. It's free and completely at your disposal.
You can use it both the day of your arrival and the day of your departure.

No, there aren’t. At your arrival we’ll give you the room's key that you can keep with you during your stay and be completely independent.

You can easily reach us by car as we are located outside the congestion charge zone.
You can find all the details at the page Location

You can park your car on public roads at a flat rate of 1,00 euro per hour from 08.00am until 08.00pm,
or you can make a reservation for a parking space at a garage at a cheap price: just 25,00 euros per 24 hours.
The garage is open from 08.00am until 01.00am and, upon request, we can pick up and drop off your car at the hotel.

The prices are to be considered per room and per night and include:

  1. Telephone
  2. Private bathroom
  3. air-conditioner (heat and cold)
  4. WI-FI
  5. Flat-screen TV
  6. Wake-up call
  7. Iron and ironing board
  8. Complimentary toiletries
  9. Hair dryer
  10. Shower
  11. Towels

Make a reservation by this website and immediately you'll get numerous and exclusive benefits:

  1. Check-out at 12.00 (instead of 10.00 am)
  2. Free cancellation until 3 days before (instead of 7 days)
  3. Cheap commissions.
  4. Free access to the coffee-shop (after breakfast time)
  5. Access to Mediaset Premium TV programs (football, movies, documentaries)
  6. Room Upgrade

City Tax of 3,00 Euro per person per day is not included in the room rate. It’ll be add at the total amount of the stay and will be paid in Cash at the arrival.

Our four-legged friends are warmly welcomed but they cannot weigh more than 15 kilos and must never be left alone in the room.
You have to menton that you want to take your dog with you at the moment you make your reservation.
You'll have to pay an additional 25,00 euros.

We are very sorry but all our rooms are no-smoking areas.

All the kids under the age of 2 can stay free if they sleep in the bed with the parents.
You can ask for a crib for an extra 15,00 euros per day.

You can easily cancel or modify your booking in a very simple way. On our website go to the section “Check or change your reservation” in your profile
if you've made your reservation by email then all you'll have to do is to send us another email with your new requests.

Save your time! If you make your reservation by this website you'll have more time to reconsider: up to three days before your arrival.
Bear in mind that the cancellation or the modification of your booking is possible in accordance with the cancellation policy that you'll have to check when you make your reservation.
Some reservations cannot be cancelled and have to be fully paid (non-refundable tariff).

Further Information

Find out all the details and our conditions...

Info and Contacts

Hotel Emma - Via A. Pacinotti 20 50131 - Firenze Italy

+39 055 575 901

+39 055 504 8914

P.I. 05980160484

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